Last updated: [DATE — review with legal counsel before launch]
1. The service
[Company Name] is a private assistance service that helps travelers prepare, review, and submit ESTA applications to U.S. Customs and Border Protection (CBP). We are not a government agency and are not affiliated with the U.S. Government. You may apply directly at esta.cbp.dhs.gov without using our service.
2. Fees
Our total price is the U.S. government ESTA fee plus our service fee, both itemized before payment. No additional charges are applied after checkout.
3. Your responsibilities
You must provide accurate, truthful information. Submitting false information on an ESTA application can result in denial and future ineligibility. You are responsible for reviewing your details before final submission.
4. No guarantee of outcome
Approval decisions are made solely by CBP. We do not guarantee approval, and an approved ESTA does not guarantee entry into the United States.
5. Refunds
Refunds are governed by our Refund Policy. In general, the service fee is refundable before we submit your application to CBP; the government fee is non-refundable once the application has been submitted.
6. Limitation of liability
To the maximum extent permitted by law, our liability is limited to the amount you paid for the service. We are not liable for travel costs, missed trips, or decisions made by CBP or border officers.